Scaling - Process and Infrastructure

Scaling your team

• What is the definition of scaling?
• Scaling in the high growth phase
• How do you choose the right size working groups?
• How do you scale without adding more employees?
• How do you get the team to buy into your mindset?

Customer service

• What is customer service?
• How do hardware businesses handle customer service?
• How do self service SaaS businesses handle customer service?